Frequently Asked Questions

Everything you need to know about shopping with Trolls.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn items with original tags still attached. Please ensure the garment is free of makeup or perfume stains to be eligible for a full refund.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting clothes for the most accurate fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Can I track my package after it ships?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.

Are your materials sustainably sourced?

Trolls is committed to ethical fashion. We prioritize organic cotton and recycled polyester in our collections, and we only work with manufacturers who adhere to fair labor standards.